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The first book that we used, and the one that we spend the most time in, was The New Inquisition, by James LaRue. This is a fantastic book that should be on the shelf of any library, and should be read by every library worker. It gives insight into why challenges happen, and how to handle them effectively, by trying to understand the patron's concern, rather than becoming defensive. LaRue also gives some great practical tips for handling challenges.
Another book that we looked at, but didn't spend too much time in was Radical Re
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A third book that we used in this class pertained more towards customer service. That book was Defusing the Angry Patron, by Rhea Joyce Rubin. This book examined the reasons behind anger, and offered ways to approach different people based on the source of their anger. This is a very practical book, and would be great for anyone who works in customer service, althou
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A final book that I found very useful for this class was the American Library Association's 2007 edition of Banned Books, by Robert Doyle. This book includes all of the books that have been challenged recently and why, in alphabetical order by author's last name. There are also indexes of authors, regions, and reasons for the challenges, as well as information on critical court cases. This book is invaluable for anyone studying the reasons why specific books have been challenged in the past. It is amazing to see how challenges still come up every year, even for classic titles.
2 comments:
It sounds like a fascinating course! Are you studying library science? Sometimes I think I'd love to work in a library. But I don't want to have to get a master's degree, so I guess that's out of the window.
Yeah, this class is for a library science degree. I am really enjoying the coursework. I mainly get to either read and discuss books, or learn about libraries and how they work, so I love it. I still have another year or so to go.
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